At the Information and Referral Center of Greater Montréal (IRCGM), we are committed to respecting and protecting your privacy, in accordance with the Act respecting the protection of personal information in the private sector. We are also committed to transparency and accountability in the proper management of any personal information you may share with us.
The purpose of this Privacy Policy is to inform you of our practices regarding the collection, use, disclosure, retention and destruction of your personal information.
In the course of our activities, we collect, use and process personal information in order to provide our services.
Please read the Policy carefully. When you provide personal information to IRCGM (which manages the 211 service, Drugs: Help and Referral, Gambling: Help and Referral and the TeleCounseling program), we assume that you agree to it being handled in the manner described in this Policy. In some cases, we may ask for your explicit agreement. If you do not agree with any aspect of our Policy, please do not provide your personal information.
What is personal information?
By personal information, we mean any information that relates to a natural person and makes it possible, directly or indirectly, to identify them. For example, a name, home address, telephone number, age, sex, marital or family status, identification number, financial information, donation information, and education are all personal information.
When it gives rise to a high reasonable expectation of privacy, notably because of its medical or intimate nature, or the way it is used or communicated, it is said to be sensitive information. Due to the nature of our services, we consider all the information we process to be sensitive.
What information do we collect and why?
We collect only the personal information you choose to share with us and that which is required for the proper functioning of our services, in order to best meet your needs. Here are the situations in which we may collect your personal information: